Life Line – Terms of Service Agreement

Life Line (Reg: 2016 / 293285 / 07)

Please read the following Terms of Service Agreement (“Agreement”) carefully before utilising the  Life Line Application. Use of the Application indicates that you (“the User”) have understood and agree to be bound by the terms and conditions of this Agreement and any modified or additional terms that Life Line may publish from time to time. In addition, when using the Application, you further agree to abide by any applicable national, provincial and/or local laws/by-laws.  Life Line Privacy Policy (https://www.lifelineapp.co.za) is incorporated by reference into this Agreement and is subject to this Agreement.  Life Line may amend this Agreement at any time. All amended terms shall be effective automatically and immediately upon the posting of the revised Agreement and any subsequent activity in relation to the Application shall be governed by such amended terms and conditions of usage. This Agreement governs your use of the Application however accessed, including via a smartphone, tablet, or other mobile device.

If you do not agree to the terms of this Agreement, please do not use the Application. If you wish to register to make use of the Application, you must read this Agreement and indicate your acceptance during the registration process. Note, however, that this Agreement applies to your access to and use of the Application regardless of whether you register an account as a User.

This may not be the only Agreement you have with  Life Line. Should you make use of any additional  Life Line offerings, you may be required to enter into a separate agreement with Life Line, which pertains specifically to that offering. We refer to these as a “Separate Agreement”. In the event that you are making use of that offering, the Separate Agreement will take precedence over this Agreement to the extent that  there is a conflict between the Separate Agreement and this Agreement. 

 

You are advised to regularly check the Lifeline Website for any amendments or updates.

This Agreement was last revised on 28 March 2025. Enquiries: admin@lifelineapp.co.za

 

 

1. Introduction

• These Terms and Conditions apply to all users of the Life Line App (the “App”) and will be subject to and interpreted under the laws of the Republic of South Africa.
• Life Line is a product of Lifeline (Pty) Ltd, and any reference to “us”, “we”, “our”, and/or “Life Line” shall include LIFELINE (PTY) LTD, its subsidiaries and affiliated entities.
• Any reference to “you”, “your”, or “User” means the individual accessing and utilising the App. Reference to “User Data” shall include, but is not limited to, personally identifiable information, account authentication information,  device location, health data, medical aid and/or health insurance information and the characteristics or usage of the App. Please note that your User Data would be required for us to register your account successfully.
• To ensure we respond timeously to all emergency panic alerts, we have contracted with various emergency service providers who shall be referred to as our “Associates”.
• By downloading, accessing, or using the App, you agree that you have read these Terms and Conditions and agree to be bound thereto.

2. DEFINITIONS

In this Agreement the following definitions apply:

• “Application” shall mean software designed to help a User perform specific tasks, and for purposes of this Agreement shall pertain to the Life Line Application.
• “Community Safety Initiatives” shall mean community based programmes/bodies aimed at providing security and/or emergency response services to the areas in which they are located, including but not limited to neighbourhood watches and community police forums.
• “Control Room” shall mean the Life Line incident response coordinating call centre.
• “Life Line” shall mean Life Line Group, a company registered and operating in South Africa, in terms of the Companies Act, 71 of 2008, with registration number 2016 / 293285 / 07.
• “OTP” shall mean the one-time pin, a numerical passcode sent to Users upon registration on the Application.
• “Operator/s” shall mean Life Line’s Control Room employees tasked with linking incidents with Responders.
• “Push Notifications” shall mean the delivery of information from the Application to the User without a specific request from the User.
• “Responder/s” shall mean emergency response services. Including but not limited to police, ambulance and other medical services on a prehospital basis, fire and rescue, Community Safety Initiatives, and, where it is applicable private armed responders and/or private emergency medical services on a prehospital basis, if applicable,
• “Service” shall mean one or both of the services offered via the Life Line Application, namely response services and/or tracking services.
• “User/s” shall mean any individual/s who make/s use of or accesses the Application.

3. Use and Registration

Only individuals 18 (eighteen) years and older are eligible to register for the services offered through the App. If you register or make use of any of the services offered by the App, you warrant that you are at least 18 (eighteen) years and older. Anyone under 18 (eighteen) years may only utilise these services subject to parental/guardian supervision.

To successfully register and use the services offered by the App, you must provide  Life Line with your Personal Information (as defined in Part B) and any other information reasonably required to ensure Life Line respond appropriately according to the alert activation received through the App.

Should Life Line have reason to believe that any information you provided is untrue or false, it is entirely our discretion to terminate your account.

You acknowledge that you are solely responsible for protecting your password and all activities under your username.

Concerning the operation of the App, Life Line may at its sole discretion withdraw, suspend, or discontinue any functionality or feature of the App.

Life Line or its Associates may contact you by telephone, or email to verify your Personal Information to ensure a speedy response to all your emergency situations.

4. REGISTRATION AND CREATION OF AN ACCOUNT

• In order to access and use the Application, you must sign up as a User and create your account. Once you have completed this process either via Google login or by providing a mobile phone number, you will receive a confirmation short message service (SMS) with your OTP to verify your mobile number. Once you have entered the OTP, you will be logged into the Application.
• Upon your first login, you will be asked by your mobile phone’s operating system, to enable push notifications and location services.
• The Application requires access to your location even when you are not using the Application. The Application requires location updates during an incident in order to provide assistance. The Application will not allow you to request assistance unless you have granted the Application location permissions.
• Should the User disable push notifications for the Application, the User will not get update notifications during an incident unless the Application is open.
• Should you select the option to join the Life Line mailing list and receive news alerts, Life Line shall utilise the valid email address/es submitted by you to provide this information to you. Please contact us if you no longer want to receive these communications.
• You must keep your access details confidential and not allow others to use them. Security of the account is your responsibility and Life Line assumes no liability for any loss or damage arising from any unauthorised use of your account by a third party. You must notify Life Line immediately of any unauthorised use of the account or any other breach of security.
• In the event of the security of your account being compromised, We reserve the right to suspend the processing of any communications and will immediately deactivate the associated login credentials. You shall refrain from using the Life Line Service until new login credentials are issued.
• You hereby indemnify and hold Life Line EMS Group, its directors, employees, agents, and representatives harmless for any and all losses, damages and expenses arising from your failure to ensure the security of the account, including all legal fees, on an attorney-client scale.
• By registering on the Life Line Application, you agree to refrain from:
  1. selecting or using a name, mobile phone number, or e-mail address of another person with the intent to impersonate that person;
  2. using a name, mobile phone number, or e-mail address subject to the rights of any person without their authorisation;
  3. using “bots” or other automated ways to create an account; or
  4. using a name in violation of the intellectual property rights of any person.

5. PERMITTED USE OF THE SERVICES

• The Life Line Application enables Users to:
  1. request emergency assistance. The Application facilitates the request by linking the User with a Responder. Note that the Application is not a replacement for the 10111 service offered by the South African Police Service.
  2. Should the User be outside of mobile signal coverage area, they will not be able to request assistance, but instead will be presented with the option to phone 10111.
• Share their live location (for set periods of time, or indefinitely) with other Users (“Designated Users”) who have been selected by the User to see their live location on the tracking map within the Application. No person other than the User or a Designated User will be able to see the live location of the User, except in the case of an ongoing incident when the attending Operator and relevant Responders may also access this information, for the purposes of providing emergency response.
  1. The User’s location settings should be turned on to allow the Application to access the User’s location at all times, to allow for real-time tracking. If this is not done, the Application will not be able to track the User in real-time.
  2. A User may opt-out at any point in time from sharing their live location with another Designated User, by turning off this functionality within the Application.
  3. You accept that the sharing of your live location with another/other Designated User/s is done solely at your request and in accordance with your preferences.
• Users shall use the Application for personal, non-commercial use only.
• Life Line relies heavily on the use of technology outside of our scope of control, including but not limited to asymmetric digital subscriber lines, fibre networks,  internet service providers, landline networks, local area networks, low-power wireless area networks, mobile devices, mobile networks, satellites and wireless area networks. Every effort is made to ensure that the Application is operational. However, Life Line takes no responsibility for, and will not be liable for, the Application being temporarily unavailable due to technical issues beyond the control of Life Line. Every effort is made to ensure that the Application is operational. However, Life Line takes no responsibility for, and will not be liable for, the Application being temporarily unavailable due to technical issues beyond the control of  Life Line.
• The User acknowledges and accepts that Life Line, or any of its affiliates, agents, employees do not guarantee the Accuracy of the Service and shall not be liable for any inaccuracies that may arise thereof.
• The User acknowledges and accepts that availability, quality and coverage of the Application may be limited from time to time and further, that the Application may from time to time be unavailable and/or adversely affected as a result of inter alia physical features such as buildings and underpasses, as well as atmospheric conditions and other general causes of interference.
• Life Line makes no warranty that the User’s access to the Application will not be uninterrupted. Life Line may carry out maintenance or introduce new facilities and functions from time to time. The User agrees and accepts that as a result specific interruptions and unavailability of the Application and/or Service may occur.

6. MOBILE DEVICE REQUIREMENTS AND COMPATIBILITY

• Life Line does not warrant that the Application will be compatible with your mobile device.
• The availability of the Service is subject to the following requirements for the functionality of the Application:
  • The mobile communication device used to access the Application must be powered on;
  • The mobile communication device used to access the Application must not be damaged such that it is unable to communicate (transmit) data to the Control Room;
  • The mobile communication device used to access the Application shall have text messaging capability;
  • The mobile communication device used to access the Application must be within the relevant User’s communication network operator’s data coverage area and the User’s data communication services from the relevant network operator must be enabled and operational, with sufficient data available for use in accessing the Application; and
  • The (global positioning facility) GPS on the mobile communication device used to access the Application must be enabled.
• The terms of agreement with the User’s respective mobile communications network provider will continue to apply when using the Application.
• Life Line shall not be liable for any communication, software or hardware costs the User may incur in connection with access or use of the Application.

7. APPLICABLE RESTRICTIONS FOR ALL USERS

• You may not use the Application for any purpose that is unlawful or prohibited by this Agreement, any Separate Agreement, any applicable additional or amended Terms of Service Agreement, or any other conditions or notices that are made available on the Application or Website. Unauthorised use of this Application may result in Life Line  instituting a claim for damages against you and/or you may be found guilty of a statutory and/or criminal offence.
• The User shall be 18 years of age or over to download, install, access or use the Application. Users under the age of 18 shall obtain consent from a parent or guardian prior to downloading, installing, accessing or using the Application.
• By using or accessing the Application, you agree to refrain from the following conduct:
  • Transmitting any worms, viruses, trojan horses, worms, time bombs, or cancelbots and/or other codes or malware of a destructive nature. This includes not interfering with the operation of any of the tools, scripts, routines or codes of the Application and/or the services, including by using any software, routine or device that will or may interfere with the tools, services and/or Application, such as viruses, trojan horses, worms, time bombs, or cancelbots and/or other codes or malware of a destructive nature;
  • Intercepting any data or personal information of any User or third party transmitted on or via the Application;
  • Using the Application to perform or promote any act that is unlawful, misleading, malicious, defamatory, or discriminatory;
  • Performing any action that may disable, override or impair the efficient and/or proper operation or working of the Application;
  • Sharing content, taking or mobilising action using the Application in a way that infringes or violates any person’s rights or the laws of any jurisdiction;
  • Utilising the Application for any illegal or unauthorised purposes; and
  • Violating any laws in any jurisdiction, including but not limited to any intellectual property laws.
• Any act or omission which results in a failure to abide by the restrictions set out, as determined by Life Line in its sole discretion, will result in immediate suspension or termination of the account (which may include restricting access to specific products or services).
• In addition to the above, Life Line reserves the right, at any time and without prior notice, to immediately suspend or terminate a user’s account (which may include restricting access to specific products or services) at our discretion for any reason. Some of the reasons we may suspend of terminate a user’s account may include finding the user’s conduct towards Life Line personnel, Responders, other users or any other person to be objectionable, in violation of these Terms, or otherwise harmful to the Service or another person.
• We are not liable to you nor any third party for any breach of your obligations under this Agreement and for any consequences arising as a result of such breach, including any loss or damages which you or any third party may suffer.
• Unauthorised use of the Application includes engaging personally or permitting a third party to engage in the following activities:
  • Copying, adapting, modifying, publishing, republishing, distributing or redistributing this Application or the material on the Application without Life Line ‘s prior written consent;
  • Using any automated data collection, data mining or data gathering methods of any kind in relation to the Application;
  • Reverse engineering, disassembling, decompiling, transferring, exchanging or translating the source code of the Application;
  • Making and distributing copies of the Application or allowing such activity by third parties on your behalf;
  • Creating derivative works of the Application of any kind.
• Failure to comply with these provisions will result in your account being deactivated without prior notice. In addition, Life Line reserves the right to report any violation of these provisions to applicable legal authorities and you may be personally liable to criminal sanctions applicable to the misconduct in question (which may include the issuing of fines and/or imprisonment), in addition to any applicable civil damages.

8. THIRD PARTY SERVICE PROVIDERS

• In order to provide the response Service to the User, the User acknowledges and agrees that Life Line has a dependency on third party service providers including but not limited to:
  • Public (and where applicable, Private) Emergency response teams;
  • The South African Police Service;
  • Medical emergency response teams; and
  • Community Safety Initiatives.
• The User agrees that Life Line shall not be liable for any delays and/or failures to render the response Service attributable to such third parties.
• The User agrees that the medical emergency service provider shall render the response Service to the User on a user-to-pay basis, where applicable i.e. the User shall be directly liable to such service provider for the fees associated with the service provider’s service.
• Life Line makes no warranty that Responders will be available in designated areas in which the Response Partners usually operate, and as such shall not be liable for any lack of response that may arise thereof.
• You hereby release Life Line, its officers, employees, agents and successors from claims, demands, any and all losses, damages, rights, claims, and actions of any kind, including, without limitation, personal injuries, death, and/or property damage, that is either directly or indirectly related to or arises from:
  • Any services of third parties to Life Line related to the Application;
  • Any interactions with other Users on the Application;
  • Any interactions with any Responder; and/or
  • Any technical issues or other service issues (including third party service issues) that may lead to a delay in response or a delay in services to you.

9. CONTROL ROOM RESPONSIBILITIES

• As soon as the User has requested assistance from the app, the Incident is assigned to an operator in the Control Room.
• Operators are employed by Life Line and their backgrounds are verified which includes collecting copies of certain basic information submitted by the Operators in relation to their identity, experience, training, qualifications and references.
• Operators are required to conduct themselves (in line with our Code of Conduct for Operators) in a professional and respectful manner fitting of a Life Line Operator in their dealings with Users.
• Operators are under a duty to present themselves in a lawful, honest and accurate manner, and in such a way so as not to mislead a User.
• Note all calls made to or by the Control Room via the Application will be recorded and stored in accordance with relevant privacy laws, regulatory records retention requirements and legitimate operational requirements. You consent to the retention of records.

10. INCIDENT HISTORY

Life Line has access to past incident reports and can generate internal reports for its own business processes.

11. PROTECTION OF PERSONAL INFORMATION

• Any personal information supplied to Life Line in relation to the Application will be dealt with in accordance with our Privacy Policy, the Terms of Service set out herein and South African legislation as it may apply. The collection, use, and disclosure of your personal information is described in our Privacy Policy available at https://www.lifelineapp.co.za.
• Life Line DOES NOT sell or provide your data to any third party vendors, unless you explicitly opt-in to share certain information with a third party through the Application, in which case certain information may be provided to such third party. Information is used by Life Line and Responders, only as needed.

12. INTELLECTUAL PROPERTY

• All content made available to you though the Application, including but not limited to text, graphics, logos, button icons, images, audio clips and digital downloads is owned by us or third parties, and is protected by South African and international law. Furthermore, the compilation of all content on the Application is the exclusive property of Life Line and is protected by South African and international copyright laws.
• You agree that if you breach the terms of this clause, we will have the right to claim damages against you, which will include the right to claim special, incidental, consequential or indirect damages. Life Line will also be allowed to claim for loss of profits and loss of business and will also be allowed to recover all legal costs on a scale as between attorney and own client.
• Nothing on the Application should be regarded as granting any licence or right to use any trademark without Life Line ‘s prior written permission and/or that of the relevant third party.
• Although we undertake to ensure the relevant security safeguards, we cannot be held responsible for any consequences that may result from the unlawful breach of copyright or unlawful dissemination of information by third parties copying information from the Application.
• If you believe that there has been an intellectual property breach or are aware of such a breach, please contact us as soon as possible so in order for the breach to be addressed.

13. LIMITATION OF LIABILITY

• You understand, acknowledge and agree that downloading and/or usage of the Service, Application and/or website and reliance on the Service is entirely at the discretion and risk of the You, the User. Life Line, in its discretion, reserves the right at any time to change or discontinue any aspect or feature of the Service, including, but not limited to:
  • Content;
  • Functionality; and/or
  • Hours of availability and equipment needed for access or use of the Application.
• Life Line shall attempt to maintain the availability and accessibility of the Service; however, Life Line takes no responsibility for, and will not be liable for, the application being temporarily unavailable or inaccessible for reasons beyond Life Line ‘s control.
• Life Line shall not be liable for damage to, or viruses or other code that may affect any equipment, software, data or other property as a result of the User downloading, installing, accessing or using the Application.
• Life Line shall not be liable for any errors, inaccuracies or omissions in regard to the information and materials provided on the Application.
• Life Line shall not be held liable for occasions where the emergency response alert is triggered in error.
• Life Line shall not be liable for occasions where the emergency response alert is triggered due to abuse or excessively frequent requests via the Application. Such abuse may result in the temporary or permanent suspension of the User’s access to the Application. Life Line, in its sole discretion, will determine abuse or excessive usage of the Application. Life Line shall make a reasonable effort to notify the User prior to such suspension.
• The User acknowledges that Life Line will not be held liable for the manner in which the Responder provides assistance, the time it takes for the Responder to assist or the consequences of delayed assistance by the Responder.
• Neither Life Line, nor any of its affiliates, agents, employees, Response Partners or Responders or any of their respective shareholders, directors, employees or agents shall be liable to the User, or to any third party whosoever in any manner whatsoever for any losses, expenses, costs or damages of whatsoever nature as may be incurred or suffered by the User or any third party whosoever, whether directly or indirectly, in any relation whatsoever to your use of the Service, or any non-availability of the Service or in any other manner whatsoever in relation to Life Line, Response Partners or Responders.
• The User hereby indemnifies Life Line, its affiliates, agents, employees, Response Partners or Responders as well as all of their respective shareholders, directors, employees or agents (Indemnified Parties), and shall keep such Indemnified Parties harmless at all times, as against any and all liability, loss (including consequential loss), costs and/or damages whatsoever and howsoever arising, as may be suffered by the User or any third party arising from or in connection with the Service, whether or not attributable to any act or omission of the Indemnified Parties, negligent or otherwise.

14. NO WARRANTIES

• You expressly agree that use of the Application is at your own risk. You understand and agree that any material and/or information uploaded or downloaded or otherwise obtained, through the use of the Application, is done at your own risk and discretion. You will be solely responsible for any damage to your device or loss of data that results from the download of information.
• The Application is provided on an “as is” and “as available” basis. Life Line makes no warranty that the Application will meet your requirements or that the Service will be available and uninterrupted. Life Line does not make any warranties as to the results that may be obtained from the use of the Application or to the accuracy of the information and the reliability of the information obtained through the Application. Life Line does not warrant that defects on the Application will be corrected.
• Life Line disclaims all warranties of any kind, whether express, implied, or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular use or purpose, accuracy, and non-infringement.
• Life Line makes all reasonable efforts to ensure that all material and information provided in relation to the Application is correct but cannot represent or guarantee the accuracy thereof. As such, Life Line and/or its partners, sponsors, affiliates or agents, make no warranties or representations as to the accuracy of the Application’s content, information, and materials which are provided to you, as is and as available.
• Life Line makes no warranty regarding any dealings with or transactions entered into with any other parties through the Application. The entire risk as to satisfactory quality, performance, accuracy, effort and results to be obtained through the use of the Application is with you. No advice or information, whether oral or written, obtained by you from Life Line or through the Services shall create any warranty not expressly made herein.

15. DOMICILIUM, JURISDICTION AND ARBITRATION

• In the event of any legal dispute or action being brought in connection with this Agreement, it is agreed that the venue of such action shall be Polokwane, South Africa and each party hereby consents to the jurisdiction of the courts thereof.
• You agree that any dispute regarding this Agreement that cannot be resolved amicably, shall first be referred to confidential arbitration in terms of the rules of the Arbitration Foundation of South Africa prior to proceeding to Court and such arbitration shall be conducted in English in Polokwane Town.
• Life Line confirms the domicilium citandi et executandi for all purposes associated with the Application, transactions pertaining to the Application, including the giving of any notice, the payment of any sum, the serving of any process, as follows:

LIFELINE  (PTY) LTD

Physical Address: 258 Marshall Street, Fauna Park, Polokwane, South Africa

Postal address: 260 Marshall Street, Fauna Park, Polokwane, South Africa

 

16. SEVERABILITY

This Agreement shall apply to the fullest extent permissible by law. If any provision of the Agreement is unlawful, void or unenforceable, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.

17. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT

The following table contains further information on Life Line and represents the information that must be provided by Life Line to you in compliance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002. You are advised to regularly check this section of this Agreement for any amendments or updates

Part B – Privacy Policy

1. Purpose of our Privacy Policy

• Our Privacy Policy should be read in conjunction with the Terms and Conditions set out in Part A. Words and phrases defined in Part A shall bear the same meaning in this Privacy Policy.
• Our Privacy Policy aims to set out how we collect, store and treat your Personal Information subject to the provisions of the Protection of Personal Information Act 4 of 2013 (“POPI”).
• Your Personal Information is required to ensure that we respond timeously to an emergency situation you may find yourself in. Should you require medical assistance for example, we, or our Associates may request your medical aid and/or health insurance details and medical history (such as allergies). However, we will only disclose, collate, and process your Personal Information with your consent and in instances where we are required to do so by law. We will not use your Personal Information for any purpose other than that we disclosed to you.

2. Information We Collect

“Personal Information” shall mean information relating to you as a natural person, which includes:

• information relating to your contact details such as telephone number, e-mail address, physical address and geo-location;
• information relating to your medical history (where applicable);
• correspondence sent by you to us that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence.

In the ordinary course of our business, it is necessary for us to collect certain Personal Information. This information allows us to identify you in an emergency situation and share your Personal Information with our Associates to respond to your emergency alert.

We may also collect non-Personal Information about an individual, such as information regarding your device, network provider, and IP address. This information will also be treated strictly confidential by us.

3. Sharing Your Personal Information with Third-Parties

As referred to in our Terms and Conditions, we utilise the services of external emergency service providers referred to as our “Associates”. By activating an emergency alert through the App, you give your consent for your Personal Information to be shared with our Associates.

Your Personal Information will only be shared with our Associates for the purpose it is intended and necessary in the circumstances.

Life Line may use your information for marketing purposes to inform you of other or similar products that may interest you. However, your information will not be shared with a third-party that is not a related or subsidiary of Life Line.

We will not be held legally responsible for any Personal Information you reveal to someone else (a third party). It’s important that you refer to that third party’s privacy policy before you reveal any of your personal information to them.

• Use of the Life Line Website

Our website may make use of cookie and tracking technology. This allows us to track the number of visitors to our website and understand how visitors use it. Please note that your Personal information is not collected through cookies.

• The Protection of Your Personal Information

We will make every effort to make sure that your personal information is kept confidential and secure by storing it in our secure database and making sure we abide by any legislation or regulation relating to how we store your personal information.

In terms of S11 (3) of the POPI, you have the right to object in the prescribed manner to which we process your Personal Information. On receipt of your objection, we will place a hold on any further processing until the cause of the objection has been resolved.

POPI requires that all your Personal Information and related details supplied are complete, accurate and up to date. Whilst we will always use our best endeavours to ensure that your Personal Information is reliable, it will be your responsibility to advise us of any changes to your Personal Information as and when these may occur.

Further note that this Privacy Policy may be changed from time to time without any notice to you. Every time you use our website, you are automatically bound to the privacy policy that is current at that point in time.

We strive to maintain a transparent relationship with you and, therefore, put you in charge of your User Data.  You may request to have your account suspended and your User Data deleted at any time. Please note that requesting to have your User Data deleted will render the functions of the App inoperative, and you will have to re-register an account should you wish to utilise the services in future again.

4. Your Consent

By downloading and using the App, the User specifically consents to the disclosure of their Personal Contact Information and any other Personal Information required to be obtained in relation to medical history, treatment and/or emergency.